Registration forms are usually sent as text: "Name: … Date: …", then customers type whatever they want and staff retype it. WhatsApp Forms use Meta's official Flows: the customer taps one button, fills in a name field, picks a date from a calendar, chooses a branch from a list — without leaving WhatsApp. The answers reach WACO as structured data and become a scheduled reservation immediately, day-before reminder included. No AI guessing, no quota.
Short text, long text, date picker, and dropdown. Mark which field means name, date, time, branch, package, date of birth, address — WACO knows how to turn it into a reservation. Registered branches become options automatically.
Split fields across three pages: Personal details → Schedule → Notes, plus a "Check your answers" summary before submitting. The same experience as a large hospital app, for a clinic with one admin.
A keyword ("book"), an option in the interactive menu, a button in a template for past customers outside the 24-hour window, and an API for your POS or CRM. All lead to the same form.
New customers are greeted with a Menu button: Book an appointment, Opening hours, Talk to our team. Each option replies with fixed text, opens the form, or hands over to staff. The AI Operator stays silent while the menu works.
Answers appear as a tidy note in the customer's conversation, the conversation gets a "formulir" label, and the reservation shows on the team agenda. Full history filters by date and exports to CSV.
Answers are forwarded to your webhook as structured data, ready for n8n, Make, or your CRM. Forms and menus can be sent from your system with a single API call.
Reservation, Registration, Order, Complaint, Survey — one click fills in the fields, page titles, intro message, keywords, and reply. Adjust as needed, publish.
The customer writes "paid": a form for invoice, amount, date, destination bank, sender, then a proof photo. Works in WhatsApp and in website live chat; the answers and proof become a note labelled "pembayaran" in the conversation, and your billing system receives a webhook.
Customer wrote in another language or skipped the keyword? Staff simply type
/formulir, /menu, or /bayar in a private note on
the conversation — the form is sent to that customer. Typos are harmless; private notes
never reach the customer.
Meta only allows forms for businesses whose business verification is complete. WACO tells you on the form page if it is not, with the guide — and that same verification lifts the 250-contacts-per-day limit.
No. The form opens inside the customer's WhatsApp, on Android and iPhone alike. It is an official Meta feature (WhatsApp Flows), not a link to a web page.
Yes, through a Meta-approved template with a form button — used in bulk sends and reminders. For customers who just messaged, a keyword or the menu is enough.
A text form depends on the customer following the pattern and on AI guessing the content. WhatsApp Forms send structured data, so nothing is guessed, no AI quota is used, and the reservation is scheduled without review.
Included in the WACO subscription. Sending the form to a customer who messaged in the last 24 hours is a normal session message; via a template it carries Meta's usual template rate, with no markup.
More questions? See the WACO guides or say hello through the chat bubble.