The AI Operator is an optional paid add-on — your WACO subscription is complete without it. It answers customer questions directly in the inbox: opening hours, prices, how to register — from knowledge you taught it, not invention. Its most important rule is about honesty: it is designed not to answer beyond the knowledge you approved — when unsure it escalates to your team with a note, rather than inventing a price, a schedule or medical advice. It is not built to replace your team: it takes the repetitive questions so humans can be fully present in the conversations that decide a sale.
Answer a short interview, paste your FAQ link, upload a PDF brochure, or let it read past conversations and propose the answers your team already gives. Everything passes through your approval — nothing is learned behind your back.
Every time it hands over and your team answers, that answer becomes a one-click knowledge suggestion. Week by week it answers more — and every Monday you get a report: how many chats it handled, and what still needs teaching.
US$30/month includes roughly 1,500 replies. Quota running low? We email you. Exhausted? The bot stops and every chat still flows to your team. No surprise token bills.
The same assistant can stand on WhatsApp, website live chat and Instagram at once — at no extra cost, new branches and numbers included. One assistant per product; only when you have a different product whose knowledge should stay separate do you add a second assistant with its own knowledge and quota.
Preparation is free: gather knowledge through the guided interview before subscribing and switch it on only when ready — the dashboard shows a readiness score. Technical detail in the AI Operator guide; have your own app? The same brain is available through the developer API.
It is designed not to answer beyond the knowledge you approved: its system rules instruct it to escalate to your team the moment it is unsure, and every reply is logged for you to review. As with any AI system, the guarantee lies in the design and your oversight — not in magic.
Nothing disappears. The bot stops answering and every chat still flows to your team. A top-up is available when needed (US$10, valid 30 days).
Only if the products differ and you want their knowledge kept apart. A new branch or channel selling the same product can use the existing assistant at no extra cost.
More questions? See the WACO guides or say hello through the chat bubble.