Sign in with your Instagram business account from the WACO dashboard — no copying tokens, no visits to Meta Developer. Customer DMs flow straight into the same inbox as WhatsApp and website chat, answered by the same team. Comments stay in the Instagram app; what we unify is the private conversation where deals actually happen.
Your Instagram account needs to be Business or Creator type (free, changed in Instagram settings). Full guide here.
Open Channels → "Connect Instagram" → sign in and approve. Tokens, webhooks and renewals are handled for you — the token refreshes itself every month without you touching it.
DMs arrive alongside WhatsApp and website chats. Labels, internal notes and team assignment work exactly the same.
Not yet — Meta requires a professional account (Business or Creator). Switching is free and does not remove any content: Instagram settings → account type.
No. The Instagram channel is included in the same WACO subscription, like website live chat.
More questions? See the WACO guides or say hello through the chat bubble.