An official WhatsApp number answered by your whole team, with reservations, reminders, and bulk sends that run on their own. When staff change, the history and the promises made to customers stay with your business.
Free to sign up, no credit card — you are only billed when you decide to subscribe. No meetings, no proposals: sign up yourself and connect within minutes.
Interactive demo — try it here, not through a scheduled meeting. The last question is deliberately outside the bot's knowledge: it writes an internal note and a human replies — the customer simply experiences the business answering.
No weeks-long onboarding. All you need is a business WhatsApp number and ten minutes.
One click, Meta's official popup, an OTP. A number already used in the WhatsApp Business app comes along without losing old chats.
± 3 MINUTESEveryone answers from one inbox — labels, private notes, automatic assignment. No per-seat fee.
DAY ONEWhatsApp forms, day-before reminders, broadcasts with honest reports, payment confirmation — and the AI Operator when you are ready. All optional, all from the same dashboard.
WHENEVER YOU ARE READYGetting onto the WhatsApp Business API usually means weeks of documents and Meta dashboards. With WACO it takes minutes, and you never open a Meta dashboard at all.
Click one button, follow Meta's official popup, enter the OTP — done. Business verification runs in the background without blocking you from starting.
Add your whole team with no per-person fee. Staff without access is precisely where problems come from — so we do not count heads.
Message fees are paid straight to Meta at their published rates. We do not add a cent — and as an official Tech Provider we are not permitted to.
A number already used in the WhatsApp Business app can be connected without losing old chats. The phone keeps working alongside the team inbox.
WhatsApp can accept a message and then silently drop it. The WACO dashboard reads the failure report and translates it: what caused it, and a button that leads to the fix — instead of guesswork.
Incoming chats carry data — name, number, date, date of birth. WACO turns it into reservations, reminders, and a customer book that works on its own. A mini-CRM, with no extra app.
Customers tap one button and fill in a name field, a date picker, and a branch dropdown without leaving WhatsApp (Meta Flows), in steps with a progress bar if you like. Answers become scheduled reservations on the team calendar — nothing guessed, nothing retyped. Add an interactive menu: customers type "menu", pick an option, the form opens.
Confirmation the day before at 09:00, a same-day reminder in the early morning, aftercare guidance from day 1 to day 14 — each rule has its own send time and fields (name, date, time, package, branch). Birthday greetings from the contact book run on their own too, and all of it can appear in the team inbox.
The customer writes "paid", a form opens — in WhatsApp or in website live chat: invoice, amount, date, destination bank, then a proof photo. The answers and proof land in the conversation as a note labelled pembayaran — your team replies from the inbox, and your billing system receives a webhook and API.
The customer types "katalog", picks a product from a list, enters a quantity, and receives a numbered order with the total and your bank accounts — in WhatsApp or live chat. Payment links to payment confirmation; the order becomes a labelled note in the inbox, with a webhook and API for your system.
Registrant addresses are mapped by AI into a ranking of cities & districts — ready to type into Meta/Google Ads location targeting. Export an audience (numbers only) for a Lookalike: Meta finds new customers who resemble yours.
Register your branches; the agenda and calendar filter per location, each branch gets its own shareable agenda link, and customer conversations are labelled with their branch in the inbox automatically. More on multi-branch ↓
Send templates to labelled contacts, filled in per person. The report shows who was delivered, read, replied, and failed — with the reason. Customers who reply "Attending" land in the reservation agenda and get an automatic reply — no copying by hand.
As soon as payment is received, the system provisions a conversation workspace that stands on its own — your data and credentials do not share a machine with other customers. Ready in minutes, confirmed by email.
A number per branch feels tidy — until one thing happens. WACO does not ask you to change anything about your numbers: you keep a number per branch, only now it is safe.
Branch chats depend on one person. When they are ill, on leave or resign, customers at that branch have nobody to answer them — and the history of what was promised leaves too. In WACO every member of the branch team answers the same number, and the history belongs to the business.
Each branch's chats live on someone's phone. You do not know what was promised, how long replies took, or which complaints came in. WACO puts every branch on one dashboard you can oversee.
If the number is registered to a staff member personally, they leave with the number and the entire customer history. With WACO the number is registered to your business — the history stays.
Connect each branch number — one at a time, without losing old chats. Each becomes its own inbox:
Your city-centre, north and south branch numbers stay neatly separate, and each branch team only sees its own conversations.
You and your managers see every branch on one screen — who is slow to reply, which branch is busiest.
Send appointment reminders to customers of every branch without copying numbers one by one — something plain WhatsApp cannot do safely.
However many staff you add, the price does not change — the US$20 subscription already includes one WhatsApp number. A branch that wants its own number simply adds US$10/month per number.
Behind the WhatsApp number sits a full workspace that is usually sold separately and expensively. In WACO it is all included, from day one.
Every member of staff replies from one place. No more chats seen by only one person, and every conversation is recorded in full.
Tag customers however you like — "returning patient", "overdue", "priority" — then message or filter by those tags.
Leave a message for a colleague inside the conversation — "already promised a 10% discount" — invisible to the customer. Handovers become seamless.
Distribute incoming conversations to available staff, or route them to a specific team. Nothing is missed and nothing piles up on one person.
Someone messages for the first time and 10 minutes pass without a reply? The owner's phone gets a WhatsApp alert — before that prospect walks next door. Once per customer, never noisy.
Every Monday a summary of last week lands in your inbox: how many chats, how many new customers, how many came from ads. You know the business is moving without opening a dashboard.
Plus: quick replies & macros, customer satisfaction ratings (CSAT), business hours, greetings & out-of-hours auto-replies (you choose which channels use them), stored conversation history, and a live chat widget for your website — on as many sites as you own, all at no extra cost.
The conversation engine behind WACO was not built overnight — it is a world-class platform used by teams in many countries, with features moving faster than any local platform. You get the benefit without needing to know what is under the bonnet.
Start with WhatsApp. Website live chat and Telegram are a switch away, and Instagram DM is now one click: sign in with your Instagram business account from the dashboard and customer DMs flow into the same inbox — answered by the same team. No new tool, no split customer history, no migration.
Run more than one website? Install the live chat widget on all of them — free, however many. Each site gets its own snippet, and the chats still land with one team.
Every capability has its own page — read the ones you need and skip the rest. All included in the same subscription, except where marked.
Templates to hundreds of customers, filled in with each person's name and amount — and an AI that drafts the copy. Including the advice nobody else gives: send less.
A chat widget for your website — free on any number of sites, all landing in the same inbox as WhatsApp. The payment confirmation form runs inside the widget too.
One-click sign-in with your Instagram business account — customer DMs flow into the team inbox, answered alongside their WhatsApp history.
An AI teammate that answers from knowledge you taught it — and honestly hands over the moment it is unsure. US$30/month, switch it on only when ready.
Chats from Meta & Google ads tracked automatically, and the ones that buy reported back (WhatsApp CAPI + offline conversions) — with no setup.
Send templates from your system with one call; replies come back over HMAC-signed webhooks — plus ready-made WhatsApp OTP for your app.
ERP, helpdesk, billing, point of sale, queue systems — send and receive WhatsApp straight from your own software, without your team switching apps. All included in the same plan.
Send templates from your system with a single HTTP call. The OpenAPI spec is public — your engineers can evaluate it before signing up.
Replies and delivery statuses come back to your system via HMAC-signed webhooks, to two endpoints at once if you like (production and staging). Messages your staff send from the phone app can be forwarded too, when you turn it on.
Plug WACO into Claude, ChatGPT, Cursor, or n8n. Just chat "send to customers labelled member: Hi {Nama}, …" — the agent builds the template, gets Meta approval, shows a preview, and sends only after you approve. OAuth sign-in, no code.
Send reply-button or list messages from your system; the choice comes back through your webhook. A ready recipe: offer packages, send a payment QR, confirm payment — exactly how WACO bills its own subscriptions over WhatsApp.
Verification codes over WhatsApp, ready to use for logins and transactions in your own application — no template plumbing to build.
Chats from Meta ads are tracked automatically and buyers are reported back (WhatsApp CAPI); Google Ads via offline conversions. Callable from your POS or order system the moment a payment lands.
Incoming webhooks land in a Webhook node, replies go out through HTTP Request — no custom node needed. An importable n8n workflow ships with signature verification and de-duplication built in.
Schedules your team keeps in Airtable are pulled into WACO as reservations — read-only and idempotent, so it is safe to run again and again without duplicates.
A dedicated workspace per customer, a warm standby in a second region (Singapore), and ISO 27001 & 9001 certification through IDCloudHost. Need a written SLA or an annual contract? Talk to us.
There are two bills and you can see both: the fixed WACO subscription, and message fees you pay directly to Meta — not through us.
Meta charges per message and prices it by the country your recipients are in. The Singapore figures below are Meta's own, taken from Meta's rate card ↗ with USD selected (effective 1 July 2026). Sending elsewhere? Pick your market there — it displays in US dollars too — and type the rates in.
Everything in US dollars, the same currency as your US$20 subscription — no conversion to work out. Authentication messages are priced the same as utility.
Conversations started by your customer need no template.* The template rates above only apply to messages you send first — appointment reminders, invoice notifications, order updates.
*The US$20 subscription is ours and fixed. Message fees are Meta's, billed by Meta directly to you, and priced per message by the country your recipients are in — so the figures above are only as accurate as the rates you enter. Utility templates delivered inside an open customer service window are free, and chats started from a Click-to-WhatsApp ad are free for 72 hours. Current rates and volume tiers, effective 1 July 2026: Meta's official rate card ↗ · developer pricing documentation ↗. We take no margin on any of it — that is why we send you to Meta's own page rather than quoting a number we cannot keep accurate.
One price. No tiered plans designed to push you upwards.
| WACO | Typical omnichannel platform | |
|---|---|---|
| Price | US$20, written on this page | From roughly US$90 — some require you to contact sales |
| Number of seats | Unlimited | Capped per plan, roughly US$15 per extra person |
| Message fees | Meta's rates as they are | Meta's rates plus a per-message markup |
| API for your application | Included | Usually a top plan or an add-on |
| Getting started | Sign up yourself, today | A demo and a quote first |
| Support | Humans, 24 hours — through the live chat on this page | Office hours, by ticket or email |
"Patients ask about schedules over WhatsApp, but one person holds the phone. When they are off, nobody can answer."
Clinics & practices — schedules, appointment confirmations, day-before reminders, and patient history that does not vanish when staff change.
"We want to tell parents when their child is absent — without copying numbers one by one every morning."
Schools — attendance notifications and announcements over the API, straight from the system you already run. Parents' replies land in the team inbox.
"The questions are always the same: internet is down, when is the due date. But every customer still has to be answered individually."
ISPs & subscription services — auto-replies for repeated questions, invoice reminders over the API, and a support team looking at one queue.
Fuller answers — including how to fix a rejected template and prepare for business verification — are in the WACO guides.
Yes. WACO is operated from Indonesia by PT Cloud Hosting Indonesia, but the WhatsApp Business API itself is global and nothing stops a business abroad from using the platform. Support is available in English and Indonesian, 24 hours a day, through the chat bubble on this page.
Yes, and it is included in the subscription — on as many websites as you have: your main site, campaign landing pages, other brands, all free and each with its own snippet. Enable the website channel in the dashboard, paste one snippet, done — visitor chats land in the same inbox as WhatsApp, answered by the same team, with no separate app. The chat bubble in the corner of this page is the example: it is WACO's own website channel.
It may well be enough, and if so do not pay us yet. One person answering, fewer than about 30 chats a day, one location — Meta's free app is still the right tool. The moment to move is usually when two or three of these appear: several people answering in turns (messages start getting missed or answered twice), broadcasts hitting the 256-contact limit, staff leaving and taking the chat history with them, or opening a second branch. We wrote this out honestly in "when you actually need WACO" — and moving later costs you nothing: your old chats and contacts come along.
No. A number already active in the WhatsApp Business app can be connected without losing chats or contacts, and the phone keeps working alongside the team inbox. This is an official Meta feature, not a workaround.
Meta, directly to you, at their published rates. WACO only bills the US$20 subscription. We add no markup on message fees — and as an official Tech Provider we are not permitted to. Your estimated Meta bill is always visible in your dashboard. You add a payment method once on Meta's billing page — our getting-started guide walks you through it, and answering customer chats keeps working while you sort it out.
Yes. WACO connects through Meta Cloud API as a verified Tech Provider. No WhatsApp is connected through a jailbroken phone or a hidden browser session — those methods can get your number permanently banned, and we do not touch them.
Yes — we walk you through the whole setup remotely (at no extra charge), as long as two things are in place: your business WhatsApp number and a Meta business portfolio that has passed verification. From there — connecting the number, preparing your team inbox, your first template — we work on it with you until it runs.
The honest limit: if the Meta portfolio itself has problems — verification rejected, account restricted, business documents not accepted — that sits between you and Meta; no provider can bypass it. We will point you in the right direction (see the verification guide), but the final call is Meta's.
Your WhatsApp number, your Meta account and all conversation data remain yours. Access to the team inbox stops, but we delete nothing as a collection tactic, and there is no annual contract binding you.
It is a WhatsApp rule: free-form messages are only allowed within 24 hours of the customer's last message to you. Outside that window, messages must use a Meta-approved template — an appointment reminder, for example. You can create and submit templates straight from the WACO dashboard without opening Meta Business Manager.
Connecting a number takes about three minutes. Meta's business verification (to pass the initial 250-contact daily limit) runs separately and usually takes a few days — and you can use the system while you wait.
No — and this is genuine infrastructure-level isolation, not merely a logical separation: every paying customer gets their own inbox instance, with its own application and its own database, provisioned automatically once payment is received (usually 10–15 minutes). Your patient or customer data never shares a database with another business, and that is written down in our privacy policy. The operator, PT Cloud Hosting Indonesia (IDCloudHost), is certified to ISO/IEC 27001:2022 (information security management, certificate IS 792648) and ISO 9001:2015 (FS 773988) by BSI — verify it directly in the BSI directory ↗.
Yes, and the flow is ready-made: enable it once in the dashboard, then your application calls two endpoints — send a code and verify a code. Code generation, expiry, attempt limits and storage are handled by us. You pay the normal WhatsApp message fee, directly to Meta with no markup.