Enable the website channel in the dashboard, paste one snippet, done — a chat bubble appears on your site and visitor questions land in the same inbox as WhatsApp, answered by the same team with the same history. Run several sites — a main site, a campaign landing page, another brand? Install it on all of them at no extra cost: each site gets its own snippet.
A conversation that starts on your website can continue on WhatsApp without losing context — your team sees one continuous history, not two disconnected systems.
Labels, internal notes, automatic assignment, quick replies, CSAT — every inbox feature applies to website chat too.
Greetings and out-of-hours messages can be switched on per channel — website only, WhatsApp only, or both. Your choice, not a hidden default.
The chat bubble in the corner of this page is the live example — that is WACO's own website channel, answered by humans.
The widget is one ordinary piece of HTML, not an app that has to clear a marketplace review. If your platform lets you paste code, WACO goes on it.
Paste into theme.liquid before </body>, save, done.
The bubble shows across every storefront page.
Through a code-insert plugin in the footer, or directly in a child
theme's footer.php.
The menus have different names, the place is the same: custom code at the end of body, applied to every page.
Step-by-step per platform is in the installation guide. Need your store to send order confirmations or tracking numbers over WhatsApp? That runs through the API.
Yes. A visitor who writes "sudah bayar" gets a form inside the chat window (invoice, amount, date, destination bank, sender), then uploads the proof photo as an attachment. The answers become a note labelled "pembayaran" in that same conversation and your billing system receives a webhook — no Meta verification needed.
Really — the live chat widget is included in the WACO subscription, with no limit on the number of websites. Each site gets its own snippet and every chat flows to the same team.
Yes, with no add-on app. The widget is one piece of HTML pasted into theme.liquid before the closing body tag. The same applies to WordPress, WooCommerce, Wix, Webflow, and Squarespace. One honest caveat: Shopify locks checkout pages against third-party scripts, so the bubble appears everywhere except while a buyer is paying, and that holds for every live chat provider.
No. Website chats arrive in the same inbox as WhatsApp and Instagram — one screen for every channel.
More questions? See the WACO guides or say hello through the chat bubble.