Terms of Service
In effect since 14 August 2026
By using WACO you agree to the following terms. We have kept them as short as possible and free of sentences you need to read twice.
1. The service
WACO provides a team inbox and official WhatsApp Business Platform access. We are not WhatsApp or Meta; we are a technology provider connected to their platform. The WhatsApp number in use is yours, registered to your business.
2. Fees
- Subscription US$20 per month, including one WhatsApp number, unlimited seats and every channel.
- Additional numbers US$10 per month per number.
- Message fees are paid directly to Meta at the rates they publish. We add no markup, and for the same reason we cannot change those rates.
- Six and twelve month plans are available at a lower effective price.
3. If an invoice goes unpaid
We send reminders before and after the due date. After 7 days past due, the service is suspended: dashboard and API access are locked and incoming WhatsApp messages stop being processed for the duration. Your data and all past conversations remain stored, and everything reactivates automatically once payment is received.
If the invoice is still unpaid 30 days past due, the service is permanently terminated and account data — including conversation history, contacts and media — is deleted in line with the retention rules in the Privacy Policy. We warn you by email at least 15 days before termination.
4. What you must not do
- Message people who have never given consent to be contacted. This is Meta's rule, and breaking it gets your number restricted.
- Deceive, threaten, or impersonate anyone.
- Sell or lend account access to another business, or use your number to send on behalf of a different business.
- Send content that breaks Indonesian law or WhatsApp Business policy.
Where a breach is clear and puts recipients at risk, we may suspend the service. Except in urgent situations, we tell you first and explain why.
5. Your data
Conversation content and contacts are yours. We store them on your behalf and do not use them for anything else. Conversation media (images, documents, audio, video) is kept without a time limit for as long as the subscription is active — there is no automatic deletion based on message age. You may request a copy or deletion at any time — see the Privacy Policy.
6. Availability
We work to keep the service running but do not promise it never stops. Planned maintenance is announced in advance. Some outages come from parties we do not control — chiefly WhatsApp/Meta; when that happens we say so plainly.
7. Limitation of liability
Our liability for losses arising from this service is limited to at most the subscription fees you paid in the last 3 months. We are not liable for lost profits or indirect damages. This limitation does not apply to wilful misconduct or gross negligence.
8. Ending the service
You may stop at any time by telling us; access runs until the paid period ends. We may end the service if you breach these terms, with prior notice where circumstances allow. After an account is closed, data — including all conversation history, contacts and media — is kept for 30 days as a grace period, then permanently deleted and cannot be recovered.
9. Changes to these terms
If these terms change materially, we notify you by email at least 14 days before they take effect. If you disagree, you may stop and we will honour the remaining paid period.
10. Governing law
This agreement is governed by the laws of the Republic of Indonesia. Disputes are first resolved by discussion; failing that, through the courts in Jakarta.
Contacting us
PT Cloud Hosting Indonesia · waco@idcloudhost.com